But a hotel in Nashville wasn’t having any of it. Three friends who got into an altercation with hotel staff ended up being forcibly removed by an armed guard after they threatened to give the business a bad review on TripAdvisor.
The three friends had booked and pre-paid for two rooms at the Knights Inn on Spring Street, Nashville, USA, reports the Daily Mail. The hotel receptionist said they could not access to the rooms unless the member of their party who had paid for the rooms on his credit card was present.
The trio, jet-lagged and angry, threatened to give bad feedback on travel website TripAdvisor and were promptly escorted out of the hotel under armed guard.
The hotel manager later apologised for the error and offered the tourists a discounted stay.
James Patel said: “I have reprimanded the member of staff involved and explained that although he should follow the rules, he needs to be flexible.
“However travellers who have posted derogatory reviews on travel site Trip Advisor before have received short shrift from the boss.”
One reviewer – who left a one star review on the website – was met with the reply: “We apologise that we didn’t meet your expectations. You were looking for Hilton standards and ambiance.”
“The rate at the Hilton downtown was $350 per night plus tax, parking $40 per night, breakfast to be paid by guest and charge for wifi, refrigerator and microwave.You paid us $40 for the night with all the above listed things included in your price.”
