Bond that has been paid on or after April 6, 2007 is protected under new rules. These state your landlord must put the money into a tenancy deposit protection scheme. 

“At the end of the tenancy, you are guaranteed to get your deposit back within 10 days, as long as you and your landlord have agreed on how much you should get back,” the Citizens Advice Bureau says. If you have paid a deposit before this date and are having trouble getting your money off your landlord, you should contact the Citizens Advice Bureau.

Regardless of when you paid your deposit, landlords may take money from your bond if property or contents have been damaged and need to be paid for or if rent hasn’t been paid. You should get the rest of the bond back.

If you and your landlord disagree on how much money you should get back, get in touch with the Bureau.