I work for… Pooch and Mutt, a company that provides healthy, natural dog food. We offer a range of supplements, hand baked treats and grain free food. All of our products are ethically made and natural for your beloved pooch. We’re based in London but have stockists all over the world.
My job involves… speaking directly to customers and answering any nutrition questions they may have about the products. I work closely with the sales manager to ensure all of our stockists (including Waitrose, Pets at Home, Ocado and Amazon), as well as independent clients (pet boutiques and vet clinics), have plenty of stock and marketing material. I also speak with journalists, editors and celebrity agents to promote Pooch and Mutt.
I got my job by… loving animals and really wanting to make a difference! I love dogs and always grew up with many dogs around. I am a people person and love speaking directly to people. Hearing feedback is great and vital to the growth of our company. I always wanted to work for an independent company that really focused on creating great, ethical products.
The most rewarding part of my job is… hearing from customers how much better their dogs are doing after using Pooch and Mutt products. Lucy Watson from Made in Chelsea has a dog called Digby who is a huge fan of the products! I love having happy customers and hearing that our products have made a difference. I also love listening to customers’ stories and seeing photos of their dogs, which many of them send me. I have an endless array of adorable dog images on my desktop.
The most challenging part of my job is… managing my time appropriately between sales, marketing and public relations. In a small company, there is just SO much to do, but I make it my mission to put customers first.
My advice to anyone who wants a job like mine is… be ready to hear the word “no”. When working in sales and marketing in this industry, you will sometimes come across people who are driven by motives other than buying the best nutritional products on the market. Cost and margin are often involved in deciding whether to buy a product, so don’t take anything personally. Stay strong and confident in knowing that you are providing a great product that will help animals that are suffering.
Visit Pooch and Mutt online at www.poochandmutt.com.