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Complaints Procedure

Introduction

We do not create, editor or moderate, users’ contributions posts to our Forums, Notice Board, Chat Room or Talkback sections, or any pages within MyTNT.

Our message boards are only a means of storing and passing on information, and we take absolutely no legal responsibility for any content posted there.

We only deal with complaints by email.

Procedure for offensive comments

This is the procedure for complaining about content:

    - That is threatening, intentionally offensive, abusive, liable to incite racial hatred, pornographic, obscene, in breach of confidence, in breach of Privacy; or

    - That is discriminatory against race, religion, disability, sexual orientation or gender; or

    - That is in breach of any other person's intellectual Property Rights or breaches any obligation of confidentiality by which You are bound, or

    - For which You have not obtained all necessary licences and/or approvals; or

    - Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK; or

    - That is in breach of the rights of any third party;

    1. If you wish to complain, please click the Report Abuse button, and complete the form.

    2. If the Report Abuse button is missing, or does not work, contact webmaster@tntmultimedia.com
Insert the word: COMPLAINT in the subject field, and tell us:
        a) Your name and email address.
        b) Details of the offending post, with the URL.
        c) Why you consider it to be offensive.

    3. We will acknowledge your complaint by email the same working day.

    4. We will investigative your complaint within two working days of the complaint being received.

    5. We will notify you of our decision, by email. The editor’s decision is final.

    6. We may remove an offensive post, without the author’s consent, if in our sole discretion, if we consider your complaint to be valid.

Procedure for comments that you believe defame you

See examples of defamatory comments

1. This procedure is in accordance with Section 5 of the Defamation Act 2013, Section 1 of the Defamation Act 1996, or Electronic Commerce (EC Directive) Regulations 2002.

2. In this procedure, we use the following terms:
You: The person making the complaint.
We / Us / Our: TNT Multimedia Ltd.
The poster: The person who posted the comment that you are complaining about.

3. We will only deal with complaints that allegedly defame you, or someone whom you have asked to represent you.

4. We only deal with complaints by email.

If you wish to complain about comments that you believe defame you:

1. Please click the Report Abuse button that appears with the post, and complete the form.

2. If the Report Abuse button is missing, or does not work, contact webmaster@tntmultimedia.com
Insert the word: DEFAMATION COMPLAINT in the subject field, and answer ALL of the following fields:
    a. Your name and email address.
    b. Details of the offending post, with the URL.
    c. Why you believe it defames you.

3. We will acknowledge receipt of your complaint, by email, within one working day.

4. We will then, either:
    a. Remove the defamatory post immediately, without the author’s consent, if in our sole discretion, if we consider your complaint to be valid. We will inform you of our decision by email, and that will be the end of the matter from our point of view. This does not interfere with your legal rights.
        OR,
    b. We may take your complaint up with the poster, under Section 5 of the Defamation Act 2013.

5. If we decide on b, we will email you again, and ask you to:
    a. Confirm that you do not have the poster’s contact details, so you cannot contact them directly to complain. AND
    b. Decide, in writing, whether you:
    i. You consent to your contact details being passed to the poster, OR
    ii. You do not consent to your contact details being passed to the poster.

6. We may decide to keep the post online until you provide us with all the information required in 5, above.

7. We may reject your complaint if you do not provide us with all the information required in 5, above, within 48 hours (working days only) of requesting it.
In these circumstances, we will remind you about the information you must send for us to continue with the complaint.

8. We will contact the poster within 48 hours (working days only) of receiving your complaint, and:
    a) Provide details of the complaint. We will remove your contact details first, if you want us to.
    b) Ask them to confirm in writing whether they want the post removed, or to remain online.

9. If the poster wants the post to remain online, we will ask them for their written consent, so we can to release their contact details to you.

10. If the poster refuses to provide this, we do not have to reveal their details to the you, unless we are forced to do so by a court order.

11. The poster must respond to us within five working days (starting on the date they receive notice of the complaint).

12. If we cannot contact the poster, we will remove the post within 48 hours (working days only) of receiving the your complaint.

13. If the poster:
    - Does not reply.
    - Asks for the post to be removed.
    - Replies, but does not give:
       * Sufficient contact details.
        * Consent for their details to be passed on to the you.
        * Clear guidance as to whether or not they want the post to be removed.
... then we will remove the post within 48 hours (working days only), and let the you know this has happened.

14. If the poster responds with their contact details, we will pass these on to you, and you can start their own legal action against the poster, if you wish to. Our involvement in your complaint will cease at this point. The matter is then between you and the poster.

15. If the poster responds, but refuses to give their contact details, we will tell you in writing to get a court order to find out the poster’s ID; and then we will remove the post within 24 hours (working days only).