Most customers stranded when Goldtrail Holidays went into administration last Friday are now home.
The Civil Aviation Authority confirmed that two thirds of the 16,000 Goldtrail customers are back in the UK. A spokesman said: “Most people came back over the weekend on the flights they were due to come back on. The remaining people still abroad will finish their holiday and come back on the flights they originally booked.”
An estimated 50,000 customers have been left without holidays this summer and those still abroad are reporting that Turkish hoteliers have been demanding cash payments for rooms already paid for as part of packages.
Here’s the latest advice on what to do if you’re a Goldtrail customer:
If you already have a holiday booked with Goldtrail.
Start by contacting your travel agent. If they can’t help, then call the CAA helpline on 0844 856 2585.
If you’re already abroad on a Goldtrail holiday.
Call the CAA on 0044 203 441 0846 for information on flights home.
If your hotel is demanding payment.
According to the CAA, nobody should have to pay again for their accommodation. If you do agree to pay more, you will be refunded as long as you can provide a receipt.
To get your money back.
Goldtrail customers are protected under the Atol scheme and should visit the CAA’s website at caa. co.uk for more information on how to get a refund.
If you booked by credit card or Visa debit card you can make a claim via your card company.
Get more info at: CAA Advisory
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