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UPDATE: 26/03/13 – Home Secretary Theresa May has announced the UKBA will be split into two organisations, with one dealing with visa services, following a damning report highlighting backlog and admin issues. However, our demands, stated below, still stand for the new organisation.
TNT wants the UKBA to change the way it treats visa applicants so that:
– Every applicant receives correspondence when an application has been received
– Advice is then sent to all applicants detailing the process system and what it means for those wanting
to work or travel
– Every applicant gets access to an emergency helpline which they can call for updates at any time, not only after six months
– The target for processing visas for those based in the UK who are eligible to work is reduced to three months
– A full refund is offered to applicants if their application takes longer than the target time if it is due to UKBA incompetency
– The amount of premium service appointments is increased – and a full refund is offered to applicants if the UKBA doesn’t adhere to the allotted 24-hour timescale
– Applicants wishing to extend visas to stay in the UK can do so before the ‘28 days before expiry’ deadline
